Information
Our Billing Policy
We are a Medicare bulk-billing practice. For patients holding a valid Medicare card, consultations for Medicare-eligible services are bulk-billed. Please note that some specific procedures, reports, or services not covered by Medicare may incur a private fee. Our reception team can provide further information regarding our fee schedule.
Telehealth consultations are available for existing patients who have had a face-to-face visit at our clinic in the last 12 months, in accordance with Medicare requirements.
We request at least 2 hours’ notice for cancellations. This allows us to offer the appointment to another patient in need.
We value your feedback to help us improve our services. If you have a suggestion or a concern, please speak to your doctor or our Practice Manager. Alternatively, you may use our suggestion box located in the waiting area.
Our clinic is fully wheelchair accessible, and car parking available near the entrance. If you require an interpreter (including AUSLAN), please let our reception team know when booking so we can arrange this through the Translating and Interpreting Service (TIS National).
To maintain the highest standard of care, we require patients to make a follow-up appointment to discuss test results. This ensures that results are communicated clearly and that appropriate follow-up care is arranged. Results will not be provided over the phone by reception staff.
Our doctors are usually busy with patients during clinic hours. If you need to speak with your GP, please leave a message with our reception team, and your doctor will return the call when possible. Please note that we do not use email for clinical correspondence to ensure the security of your private health information.
